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Consultation Information

Times

Please see this PDF document with a list of updated consulting times.

Consulations

We have some appointments available to book in advance and some available on the day. The receptionist may ask for some details of your symptoms and a contact phone number in order that one of the doctors can phone you back for triage. This should mean that you see the right person at the right time, and allow access to advice or treatment by means of a telephone consultation if appropriate.

If you cannot keep your appointment, please inform the surgery as soon as possible. If you are more than 10 minutes late for an appointment the doctor will be unable to see you unless it is an emergency. The surgery is open continuously from 8am-6pm for telephone calls.

Please note that you can now cancel appointments by text message up to one hour before your appointment time.

To do this please text your name, date of birth and appointment time to 07935 345 500. Please note this number is only for cancellations and no reply will be received.

Emergencies

Please help the receptionists by telling them whether or not your problem is urgent. The practice has a policy of seeing emergencies on the same day. If you need to see the doctor that day please contact the surgery as soon as possible. We have emergency appointments available every day and it helps us if you can contact us early so we can plan our day.

House-Calls

If you are too ill to visit the surgery a doctor may visit you at home. The doctors usually visit after 11:00am, so if you can call before 11:00am it helps the doctors plan their routes. The duty doctor will see urgent calls as soon as possible. Please help the receptionists by telling them whether or not your problem is urgent. A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.