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Practice Information

Staff Training

The surgery is closed every Tuesday between 1pm and 2pm for staff training.


The practice is involved in the training of medical students. This is to further develop their communication and medical skills. There may be medical students in with the doctor during your consultation, but you will be asked beforehand if you agree to this.

The practice also has a GP Registrar who is with us usually for 1 year. This is a fully trained Doctor who is with the practice to learn more about General Practice and the services at a local level.

The Practice NHS Business information is available on request in accordance with the Freedom of Information Act.

Suggestions and Complaints

It is the practice's aim to provide the highest level of medical care and personal attention. If you have any suggestions to help us achieve this, please inform a receptionist, nurse or doctor in person or in writing.

If you have a complaint about any aspect of the practice or care you have received from any member of the practice please contact the complaints officer at the surgery, Mrs. B. Arthur, either in person or in writing. Further written information is available on the complaints procedure from reception.

Zero Tolerance Policy

The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures, and racism in any form.

The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property.

All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.