Please note the practice is maintaining 2m social distancing as per the guidelines we have been given. All GP appointment will be via telephone consultation first and if the GP needs to see you face to face, another appointment will be given. This is for your safety and the safety of other vulnerable patients.
GP practices will NOT be giving Covid 19 vaccines or Flu vaccines this year. We have not been given any supplies. If you are due to have one, you will be sent a letter in the post from public health with instruction/appointment information on where to attend to have this done.
Due to Covid-19, you can now pre-book some telephone consultations one week in advance.
Staff will still require some information regarding your call with a brief description of what is wrong. They can then direct you to the appropriate services.
Past Changes
Please see our previous update to the appointments system from 2019.
GP practices will NOT be giving Covid 19 vaccines or Flu vaccines this year. We have not been given any supplies. If you are due to have one, you will be sent a letter in the post from public health with instruction/appointment information on where to attend to have this done.
Goodbye to Drs Corfield & Gawn, Welcome to Drs Collins and Beggan →
Given current circumstances, flu vaccine procedures are slightly different this year. Please take the time to read the following information.
People aged 18 – 64 who are in the “at risk” group, will be offered the vaccine at their local GP surgery. Please arrange an appointment now. For those in the ‘AT RISK’ age group, please phone for an appointment.
Other groups eligible to receive a flu vaccination please read on. The practice will not be supplied vaccinations for other groups and you should receive information from the HSCP. Please do not contact the practice as we don’t have any other information regarding other clinics.
If you are registered with a dentist and you feel you have an EMERGENCY dental need, in normal working hours, you should contact your dentist on their usual number. They can provide advice, antibiotics or analgesia.
If you are currently a patient attending Glasgow Dental Hospital for specialist dental services and are experiencing dental issues that cannot wait at this time, please contact 0141 211 9730 or 0141 211 9607
Outside normal working hours and at weekends, if feel you have an EMERGENCY dental need, please contact NHS24 on 111.
If you are not registered with a dentist and have an EMERGENCY dental need, you should contact the Emergency Dental Treatment Centre on 0141 232 6323 during working hours and NHS24 on 111 out with normal working hours and at weekends. A walk in service is not available at this time.
Please note: our telephone lines will be closed 12-2pm and the practice will be closed 1-2pm every day to enable the practice to deal with the current situation. We appreciate your continued support at this time.
Due to the ongoing Covid-19 pandemic, we have a telephone triage system in place.
This means that if you need to speak to a doctor, you have to phone and request a telephone consultation. When the doctor phones you back, if they decide you need seen face to face, they will arrange an appointment. You can call the practice to request a telephone consultation from 8.30am. Phone lines close 12-2pm, and it is emergencies only after 4pm.
You should only attend the practice in person if you have spoken to a doctor first, have a scheduled appointment, are handing in a specimen or collecting an urgent prescription. This system is in place to reduce the number of people in the practice and try to stop the spread of Covid-19.
If you have any Covid-19 symptoms, please do not come down to the practice.
Covid19 Assessment Centre Update
Renfrewshire COVID19 Community Assessment Centre (CAC) is now up and running. NHS GGC comms has created a YouTube video explainer for patients. The link to the video is here:
From Monday 23rd March 2020, ALL COVID presentations (fever and/or continuous cough) will be directed to NHS inform website and NHS24 telephone number 111. This will be the first point of contact for all COVID 19 related symptoms – NOT THE GP PRACTICE.
COVID 19 calls will be triaged through a NHS24 hub and patients who need to be seen will be offered appointments at a dedicated local assessment centre staffed and equipped to deal with COVID –related presentation.
We have listened to your feedback and are changing our GP appointment system.
Changes:
Option to prebook GP appointments up to 2 weeks in advance
Make GP on the day appointments without speaking to a GP first
Have more GP appointments available
Staff will still require some information regarding your call with a brief description of what is wrong. They can then direct you to the appropriate services.
In order to provide more appointments, the GPs will be less available to speak to you over the phone, but will still have some phone appointments available.